Terms of use

PRIVACY POLICY AND COOKIE POLICY

Acro d.o.o. Sarajevo attaches great importance to the protection of personal data of our users. The privacy policy regulates the manner of handling information provided by Acro d.o.o. Sarajevo processes or collects when you visit our website. The processing of personal data is based on one of the legal bases of processing.

COLLECTION AND PROCESSING OF PERSONAL DATA

Personal data is considered to be information that identifies you (such as name, address, e-mail or postal address, etc.). Acro d.o.o. Sarajevo does not collect your personal data unless you have explicitly made it available to us (eg when ordering a product or subscription or for some other reason), by which you consent or consent to their use for the purposes listed below. p >

USE AND DISCLOSURE OR TRANSFER OF PERSONAL DATA

Acro d.o.o. Sarajevo will use your personal data for the purposes of technical management of the website, analysis of preferences and delivery of general and individualized offers, in order to provide you with access to specific information and for the purpose of communication with you. Also, Acro doo Sarajevo advises all parents and guardians to teach children how to safely and responsibly handle personal information online. The services we provide are not intended for persons under the age of 18, but for the data we collect or process we cannot know whether they relate to persons under the age of 18. We advise all parents and guardians to teach people under the age of 18 how to handle personal information safely and responsibly online.

POLICY REGARDING THE USE AND STORAGE OF COOKIES (HTTP COOKIES)

Our websites you use use cookies. Cookies are small files that are temporarily stored on your hard drive, which allows our website to recognize your computer the next time you visit musclefreak.ba or other sites owned by Acro d.o.o. Sarajevo

These tools may collect and store technical data such as cookies, user and / or visitor IP address, mobile device identifier, browser data, etc., but do not identify the person.

The cookies that are stored are used for analytical and statistical purposes and for the functioning of all the characteristics of the website and a better user experience. These cookies can be permanent cookies that remain stored on the user's computer even after the visit, and temporary cookies that are stored only during the visit to the site.

Third party cookies Acro d.o.o. Sarajevo is used to obtain statistics on traffic and how to use our website. The data collected includes the user's IP address, browser data, language, operating system and other standard statistics that are collected and analyzed exclusively in anonymous and mass form.

Depending on the settings on your internet browser, cookies may be accepted automatically. If you do not agree to their use, you can easily delete and / or permanently disable cookies on your computer or mobile device at any time using the settings of the browser you are using.

For more information on managing cookies, visit the pages of the browser you are using. Please note that the purpose of cookies is to improve and enable the use of our website, and by preventing or deleting cookies you may disable the features of our website or cause a different operation and appearance in your browser.

NEWSLETTER AND SUBSCRIPTION

If you have given your explicit consent to receive the Newsletter, we may send you an electronic newsletter with commercial advertising content. The information you provide to us to subscribe to the Newsletter will only be used to send the Newsletter. If you wish to unsubscribe from the Newsletter, you can do so at any time via the unsubscribe option in the Newsletter. In the event of a unsubscription, we will stop processing the personal information we collect for this purpose.

We only store collected information for the period during which you receive the newsletter and you have not revoked your consent to receive the Newsletter.

The processing of data for the receipt of the newsletter is necessary for the needs of our legitimate interests. Therefore, you are not required to provide this information and / or consent to receive the newsletter. The legal basis for receiving the newsletter is your consent. If you have not given your consent, you will not be sent a newsletter.

In the event that our Newsletter is delivered to you through an external application that we use from time to time, it is considered the executor of processing for the purposes of this case. We would like to inform you that the applications we use for communication also protect the security of your data with appropriate and state-of-the-art technical and organizational measures. No one may use this personal information for any other purpose.

WEB STORE

As long as you register and create a customer profile on our website or order through our Web store, you will need to enter personal information in online forms. The data you enter and the data resulting from the processing of your order (such as the number and status of the order, data on the time and method of delivery and delivery address, e-mail) are required to execute the contract or provide Web store services. We will store the specified data with the phone number in our address book. It is possible that we will add you to the groups we use on social networks such as Viber / Whatsapp / Telegram, which serve to inform customers about current promotions, promotions and other activities of Acro d.o.o. Sarajevo and Muscle Freak protein shop.

Your data will be published to the following categories of recipients in the following cases:

  1. The information needed to deliver the goods will be disclosed to the companies with which we have a contract to send the shipment to customers. Please note that only the information required for the delivery of the goods will be disclosed; Name, address, email and phone number.
  2. In the case of direct delivery, your data may be used for the purpose for which we provided it. Our business partners also protect the security of your data with appropriate and state-of-the-art technical and organizational measures.

We also note that the processing of the above data is necessary for the conclusion of the contract. Therefore, if you do not provide this information, we will not be able to enter into a contract or process your order.

SECURITY

Acro d.o.o. Sarajevo is making great efforts to ensure the security of personal data and compliance with applicable data protection regulations. Please note that your data is conscientiously protected from loss, destruction, manipulation, unauthorized access and unauthorized disclosure. Our employees Acro d.o.o. Sarajevo are obliged to respect the confidentiality of your data and to comply with the general acts of Acro d.o.o. Sarajevo Also, Acro d.o.o. Sarajevo. uses state-of-the-art technical and organizational safeguards to ensure the security of your personal information.

STORAGE

We may store your data permanently or until you withdraw your consent to the storage of your data.

USER RIGHTS

The user decides what information about himself makes available Acro do.o. Sarajevo In case of change of any of your personal data, please inform us about the changes info@musclefreak.ba in order to correct or update your personal data < / p>

We hereby inform you that you have the right to withdraw your consent at any time in whole or in part, by notifying Acro d.o.o. Sarajevo in writing to the address Hasana Merdžanovića bb, 71320 Vogošća, BiH, electronically at info@musclefreak.ba or orally by phone +387 33 571 300 . Furthermore, upon receipt of the statement of withdrawal, we will acknowledge receipt in writing, and personal data covered by the statement of withdrawal will no longer be processed from the date of withdrawal of consent. Please note that all processing and / or transfers made up to the date of withdrawal of consent will remain legally valid.

In addition to the right to withdraw consent, users, in accordance with applicable data protection regulations, have the right to access and confirm from Acro d.o.o. Sarajevo in relation to personal data, the right to rectification, the right to erasure ("right to be forgotten"), the right to limit processing, the right to data portability and the right to object. Users also have the right to lodge a complaint with the Data Protection Supervisor.

In case you have decided not to share your data, please note that you may not be able to access some parts of the website. Users who decide that they no longer wish to receive our services can unsubscribe from receiving notifications by unsubscribing from our site by sending an e-mail notification to info@musclefreak.ba.

AUTOMATED PROCESSING

Please note that some data (such as the type of Internet browser you use, the number of visits, the average time spent on the site, the content viewed, etc.) are processed automatically when accessing the website of Acro d.o.o. Sarajevo These data are used to assess the attractiveness of our website. Please note that the user has the right not to be subject to a decision based solely on automated processing, unless such a decision is required for the conclusion or execution of a contract between the user and Acro d.o.o. Sarajevo permitted by Croatian or Union law or based on the express consent of the user.

LINKS TO OTHER SITES

This privacy policy applies to the homepage of the host Acro d.o.o. Sarajevo These pages may contain links to other service providers and are not covered by this privacy policy. When leaving the website of Acro d.o.o. Sarajevo, please read the privacy policy on each website that collects personal information.

CHANGE NOTICE

Any changes to our privacy and cookie policies will be posted on the Homepage and other sites deemed appropriate

RECEIVING ORDERS AND SENDING PACKAGES

All orders placed through our online services, http://musclefreak.ba, http://optimumnutrition.ba and http://musclefreak.pik.ba/ are accepted on weekdays until 15:00 and are sent the same day . Muscle Freak has a contract with EuroExpress express mail, which delivers to the territory of BiH in a maximum of 24 hours, except weekends.

  • FREE SHIPPING
    For the purchase of products worth more than 100 KM you do not pay postage, for purchases up to 20 KM you pay 7 KM, while for the purchase in the value above 20 KM and up to 100 KM you pay transport costs in the amount of 4 KM.
  • Muscle Freak protein shop ie Acro do.o. Sarajevo, reserves the right to exclude free delivery in certain cases, ie in the case of discounts for goods whose price drops to or below the purchase price of the item.

RETURN OF DAMAGED GOODS

  • If the package or product you ordered is damaged during transport, you are obliged to inform us immediately after collection, take a picture of the damage and the fiscal invoice received with the goods. You will then be notified whether we send you a new product or make a refund.
  • If you receive a proper package with a proper product, expiration date but for some reason want to return the goods, then we will not accept a refund.
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