The return period is 14 days after you receive it from us via courier or our courier.
In order for our request for return to be accepted, you are obliged to keep the fiscal invoice that came with the shipment and it must be scanned or photographed and sent by email and the original sent by mail together with the shipment you want to return. Without a fiscal invoice, we cannot accept your request because by law we cannot cancel an issued invoice if we do not have one.
The products you want to return to us must be in the original packaging in undamaged packaging. If you have already used or unpacked the products you want to return, we cannot accept the return of the shipment.
If you have not used them and we agree to return the shipment by email or phone, please carefully pack the package you want to return in the package in which it was packed, so that the items are not damaged by transport and so that we can accept your return .
Complaints about a defective product are accepted if it is proven that the product you received is defective.
To accept a refund request, you must contact us in advance. Find the contact in our contact form here.
No1 Protein shop in BiH
If you are not satisfied with the service in one of our branches or web shop, please inform us by phone 062 23 24 25 or e-mail, anonymity is guaranteed.
All orders we receive by 16:00, we send the same day and the next day you can expect them in the entire territory of BiH, while orders related to Sarajevo, we can deliver the same day.
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